Privacy Policy

1. Who we are

Twozed Ltd ("Twozed", "we", "us") is a software company registered in England and Wales under company number 12329369. Our registered office is Office 12, Initial Business Centre, Wilson Business Park, Manchester M40 8WN, United Kingdom. For the purposes of UK data protection law, Twozed Ltd is the data controller of the personal data described in this policy.

If you have any questions about this policy or how we handle your data, contact us at apps@twozed.com.

2. What information we collect

We collect and process the following information:

• Contact information you give us. When you contact us through our website, by email or otherwise, we collect the details you provide, such as your name, email address, company name and the contents of your message.
• Technical information. Our hosting infrastructure records basic technical logs, such as IP addresses, browser type and pages requested. These are used for security monitoring and to keep the website running reliably.

Our website does not use advertising or tracking cookies, and we do not run third-party analytics on it.

3. How we use your information

We use the information we collect to:

• respond to your enquiries and correspond with you;
• provide our services and manage client relationships;
• maintain the security and availability of our website;
• comply with legal and accounting obligations.

The lawful bases we rely on are our legitimate interests in running and promoting our business, the performance of a contract where you are or become a client, and compliance with our legal obligations. Where we rely on consent, you can withdraw it at any time.

4. Sharing your information

We do not sell your personal data. We share it only with service providers who help us run our business, such as hosting and email infrastructure providers, and only to the extent needed to provide those services. We may also disclose information where required by law.

5. Where your data is processed

Your data is primarily processed in the United Kingdom and the European Economic Area. If any processing takes place outside those areas, we ensure appropriate safeguards are in place as required by UK data protection law.

6. How long we keep your information

We keep personal data only for as long as it is needed. Enquiry correspondence is typically retained for up to 24 months, unless it leads to a client relationship, in which case records are kept for the duration of that relationship and any period required by law.

7. Your rights

Under UK data protection law you have rights including the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate data;
• ask us to delete your data;
• restrict or object to our processing of your data;
• receive a copy of your data in a portable format.

To exercise any of these rights, email us at apps@twozed.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.

9. Contact

Twozed Ltd, Office 12, Initial Business Centre, Wilson Business Park, Manchester M40 8WN, United Kingdom. Email: apps@twozed.com.